All files / src/domains/helpdesk/controllers client-helpdesk.controller.ts

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import { Controller, Get, Post, Body, Param, Req, UseGuards } from '@nestjs/common';
import { HelpdeskTicketService } from '../services/helpdesk-ticket.service';
import { HelpdeskFeedbackService } from '../services/helpdesk-feedback.service';
import { JwtAuthGuard } from '../../../platform/auth/jwt-auth.guard';
import { ApiTags, ApiOperation } from '@nestjs/swagger';
 
@ApiTags('ClientHelpdesk')
@Controller('api/v1/client/helpdesk')
@UseGuards(JwtAuthGuard)
export class ClientHelpdeskController {
  constructor(
    private readonly ticketSvc: HelpdeskTicketService,
    private readonly feedbackSvc: HelpdeskFeedbackService
  ) {}
 
  @Get('tickets/:id')
  @ApiOperation({ summary: 'Retrieve specific ticket details for Client Portal (hides internal notes)' })
  async getTicketDetailsForClient(@Req() req: any, @Param('id') id: string) {
    const tenantId = req.user?.tenantId || 'SYSTEM';
    // Passing true as clientPortalContext filters out isInternalNote comments
    return this.ticketSvc.getTicketById(tenantId, id, true);
  }
 
  @Post('tickets/:id/feedback')
  @ApiOperation({ summary: 'Submit survey feedback rating for CSAT and NPS validation' })
  async submitFeedback(
    @Req() req: any,
    @Param('id') id: string,
    @Body() body: { score: number; surveyType: 'CSAT' | 'NPS'; comment?: string }
  ) {
    const tenantId = req.user?.tenantId || 'SYSTEM';
    return this.feedbackSvc.submitFeedback(tenantId, id, body.score, body.surveyType, body.comment);
  }
}