All files / src/domains/helpdesk/schemas helpdesk-config.schema.ts

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
import { Prop, Schema, SchemaFactory } from '@nestjs/mongoose';
import { Document, Schema as MongooseSchema } from 'mongoose';
 
@Schema({ timestamps: true, collection: 'helpdesk_configurations' })
export class HelpdeskConfiguration extends Document {
  @Prop({ required: true, index: true })
  tenantId: string;
 
  @Prop({ default: true })
  helpdeskEnabled: boolean;
 
  @Prop({ default: true })
  internalHelpdeskEnabled: boolean;
 
  @Prop({ default: true })
  customerSupportEnabled: boolean;
 
  @Prop({ default: true })
  fieldServiceEnabled: boolean;
 
  @Prop({ default: false })
  ticketApprovalRequired: boolean;
 
  @Prop({ default: true })
  ticketAutoAssignmentEnabled: boolean;
 
  @Prop({ default: false })
  skillBasedRoutingEnabled: boolean;
 
  @Prop({ default: true })
  roundRobinEnabled: boolean;
 
  @Prop({ default: false })
  aiRoutingEnabled: boolean;
 
  @Prop({ default: false })
  emailToTicketEnabled: boolean;
 
  @Prop({ default: true })
  webFormEnabled: boolean;
 
  @Prop({ default: true })
  clientPortalEnabled: boolean;
 
  @Prop({ default: true })
  mobileTicketingEnabled: boolean;
 
  @Prop({ default: true })
  ticketMergeEnabled: boolean;
 
  @Prop({ default: true })
  ticketSplitEnabled: boolean;
 
  @Prop({ default: false })
  customerVerificationRequired: boolean;
 
  @Prop({ default: true })
  responseSlaEnabled: boolean;
 
  @Prop({ default: true })
  resolutionSlaEnabled: boolean;
 
  @Prop({ default: true })
  slaPauseEnabled: boolean;
 
  @Prop({ default: true })
  escalationEnabled: boolean;
 
  @Prop({ default: false })
  fieldVisitApprovalRequired: boolean;
 
  @Prop({ default: false })
  partsApprovalRequired: boolean;
 
  @Prop({ default: false })
  workOrderApprovalRequired: boolean;
 
  @Prop({ default: false })
  customerConfirmationRequired: boolean;
 
  @Prop({ default: true })
  csatEnabled: boolean;
 
  @Prop({ default: false })
  npsEnabled: boolean;
 
  @Prop({ default: true })
  knowledgeSuggestionsEnabled: boolean;
 
  @Prop({ default: 7 })
  autoCloseAfterDays: number;
 
  @Prop({ default: 3 })
  reopenWindowDays: number;
 
  @Prop({ default: 'MEDIUM' })
  defaultPriority: string;
 
  @Prop({ type: MongooseSchema.Types.ObjectId, ref: 'SupportQueue' })
  defaultQueueId?: MongooseSchema.Types.ObjectId;
 
  @Prop({ type: MongooseSchema.Types.ObjectId, ref: 'SupportGroup' })
  defaultSupportGroupId?: MongooseSchema.Types.ObjectId;
}
 
export const HelpdeskConfigurationSchema = SchemaFactory.createForClass(HelpdeskConfiguration);