All files / src/domains/helpdesk/schemas helpdesk-feedback.schema.ts

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import { Prop, Schema, SchemaFactory } from '@nestjs/mongoose';
import { Document, Schema as MongooseSchema, Types } from 'mongoose';
 
@Schema({ timestamps: true, collection: 'customer_satisfaction_responses' })
export class CustomerSatisfactionResponse extends Document {
  @Prop({ required: true, index: true })
  tenantId: string;
 
  @Prop({ type: MongooseSchema.Types.ObjectId, ref: 'Ticket', required: true })
  ticketId: MongooseSchema.Types.ObjectId;
 
  @Prop({ required: true })
  score: number; // CSAT 1-5, NPS 0-10
 
  @Prop({ required: true })
  surveyType: string; // 'CSAT' | 'NPS'
 
  @Prop({ default: null })
  feedbackComment?: string;
 
  @Prop({ default: false })
  isLowRatingEscalated: boolean; // if rating <= 2, set escalation alert
}
 
export const CustomerSatisfactionResponseSchema = SchemaFactory.createForClass(CustomerSatisfactionResponse);
CustomerSatisfactionResponseSchema.index({ tenantId: 1, ticketId: 1 }, { unique: true });