All files / src/domains/helpdesk/schemas helpdesk-knowledge.schema.ts

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import { Prop, Schema, SchemaFactory } from '@nestjs/mongoose';
import { Document, Schema as MongooseSchema, Types } from 'mongoose';
 
@Schema({ timestamps: true, collection: 'knowledge_categories' })
export class KnowledgeCategory extends Document {
  @Prop({ required: true, index: true })
  tenantId: string;
 
  @Prop({ required: true })
  categoryName: string; // e.g. "IT Support FAQs", "HR Policies"
 
  @Prop({ default: null })
  description?: string;
}
 
export const KnowledgeCategorySchema = SchemaFactory.createForClass(KnowledgeCategory);
 
@Schema({ timestamps: true, collection: 'knowledge_articles' })
export class KnowledgeArticle extends Document {
  @Prop({ required: true, index: true })
  tenantId: string;
 
  @Prop({ type: MongooseSchema.Types.ObjectId, ref: 'KnowledgeCategory', required: true })
  categoryId: MongooseSchema.Types.ObjectId;
 
  @Prop({ required: true })
  title: string;
 
  @Prop({ required: true })
  content: string; // HTML format
 
  @Prop({ default: 'draft', index: true })
  status: string; // 'draft' | 'review' | 'published' | 'expired'
 
  @Prop({ default: false })
  isCustomerVisible: boolean; // if false, internal-only articles
 
  @Prop({ default: 0 })
  viewCount: number;
 
  @Prop({ default: 0 })
  helpfulCount: number;
}
 
export const KnowledgeArticleSchema = SchemaFactory.createForClass(KnowledgeArticle);
KnowledgeArticleSchema.index({ tenantId: 1, status: 1 });