schemas ticket.schema.ts

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  import { Prop, Schema, SchemaFactory } from '@nestjs/mongoose';
import { Document } from 'mongoose';
 
@Schema()
class TicketMessage {
  @Prop({ required: true })
  sender: string;
 
  @Prop({ required: true })
  role: string;
 
  @Prop({ required: true })
  content: string;
 
  @Prop({ default: Date.now })
  createdAt: Date;
}
 
@Schema({ timestamps: true, collection: 'tickets' })
export class Ticket extends Document {
  @Prop({ required: true, index: true })
  tenantId: string;
 
  @Prop({ required: true })
  subject: string;
 
  @Prop({ required: true })
  description: string;
 
  @Prop({ default: 'OPEN' })
  status: string;
 
  @Prop({ default: 'MEDIUM' })
  priority: string;
 
  @Prop({ default: 'General' })
  category: string;
 
  @Prop({ type: [TicketMessage], default: [] })
  messages: TicketMessage[];
}
export const TicketSchema = SchemaFactory.createForClass(Ticket);